Assessing Service Quality: Satisfying the Expectations of

Condition - Very Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

Assessing Service Quality: Satisfying the Expectations of Library Customers
Country USA
Brand ALA Editions
Manufacturer ALA Editions
Binding Paperback
ItemPartNumber black & white illustrations
UnitCount 1
Format Illustrated
EANs 9780838913086
ReleaseDate 0000-00-00

Assessing Service Quality: Satisfying the Expectations of Library Customers