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Quality Control & Management

The Goal: 40th Anniversary Edition: A Process of Ongoing Improvement
The Goal: 40th Anniversary Edition: A Process of Ongoing Improvement
R 1,276
The AI-Driven Leader: Harnessing AI to Make Faster, Smarter Decisions
The AI-Driven Leader: Harnessing AI to Make Faster, Smarter Decisions
R 1,572
The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
R 1,413
Output to Outcome: An Operating Model for the Age of AI
Output to Outcome: An Operating Model for the Age of AI
R 1,726
The Customer Experience Advantage: A comprehensive guide to building world-class customer service operations
The Customer Experience Advantage: A comprehensive guide to building world-class customer service operations
R 842
Draw Yourself Whole
Draw Yourself Whole
R 842
Old School Service, New School Tools,: The RAVE System for AI-powered Small Business Customer Success
Old School Service, New School Tools,: The RAVE System for AI-powered Small Business Customer Success
R 964
Think it Forward: A Leader’s Journey: Bridging Silos and Aligning Teams to Improve Operations
Think it Forward: A Leader’s Journey: Bridging Silos and Aligning Teams to Improve Operations
R 1,331
Raving Fans: A Revolutionary Approach To Customer Service – A Practical Parable on Workplace Excellence
Raving Fans: A Revolutionary Approach To Customer Service – A Practical Parable on Workplace Excellence
R 1,319
Manufacturing Simplicity: The Turnaround Playbook for Leaders Who Want to Eliminate Complexity and Build Systems That Last
Manufacturing Simplicity: The Turnaround Playbook for Leaders Who Want to Eliminate Complexity and Build Systems That Last
R 1,330