Communication Training and Development

This new edition builds on the strengths of the popular first edition, providing an interesting, practical discussion of the interrelationship between communication and the field of training and development. It incorporates new material on cultural diversity in the workplace and the role of teams and team leaders, while expanding its coverage of such topics as needs assessments and the use of computers in training and development. Written in a lively, conversational style, Communication Training and Development, Second Edition, covers all facets of the field, from the background skills trainers need to the nuts and bolts of preparing, conducting, and evaluating a program. Numerous anecdotes based on the authors' considerable consulting experience make the information relevant and memorable.