Customer Relationship Management: Concept, Strategy, and Tools (Springer Texts in Business and Economics)
| Country | USA |
| Brand | Avon Books |
| Manufacturer | William Morrow Paperbacks |
| Binding | Paperback |
| ItemPartNumber | Illustrated |
| ReleaseDate | 2012-05-08 |
| UnitCount | 1 |
| Format | Illustrated |
| UPCs | 000062080415 |
| EANs | 0000062080415 |