The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance
| Country | USA |
| Brand | Penguin |
| Manufacturer | Penguin Books Limited |
| Binding | Paperback |
| ReleaseDate | 1998-12-01 |
| UnitCount | 1 |
| Format | International Edition |
| EANs | 9780140263206 |