Crucial Communication: Control Difficult Workplace Conversations Using Essential Dialogue Tools to Achieve Positive Results More Often
| Country | USA |
| Brand | Springer |
| Manufacturer | Springer |
| Binding | Hardcover |
| ItemPartNumber | 50 black & white illustrations, 12 black |
| ReleaseDate | 2004-07-26 |
| UnitCount | 1 |
| EANs | 9783540216728 |