Packt Publishing
Learning ServiceNow: Administration and development on the Now platform, for powerful IT automation, 2nd Edition
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Description
Condition - Very Good
The item shows wear from consistent use but remains in good condition. It may arrive with damaged packaging or be repackaged.
This is the SECOND EDITION. It is the latest edition of this book at this time.Â
IT service management automation at your fingertips
Key Features
IT service management automation at your fingertips
Key Features
- Leverage ServiceNow capabilities for improved IT automation by following step-by-step instructions
- Build core administration, development, and maintenance skills with IT service management
- Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and frontend automation Book DescriptionThis eagerly awaited second edition of Learning ServiceNow has been fully revised to cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. This book will help you build a solid foundation of key concepts and demonstrate how to effectively implement and configure modules within ServiceNow.
- Read and write clear, effective code for the ServiceNow platform
- Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability
- Use debugging tools to troubleshoot when things go wrong
- Discover ServiceNow tips and tricks from top developers, architects, and administrators andfind out what the pros wish they knew when they were starting out
- The Interface
- Lists and Forms
- UI Customization
- Understanding Data and Relationships
- Tasks and Workflows
- UI and Data Policies
- User Administration and Security
- Introduction to Scripting
- The Server-side Glide API
- The Client-Side Glide API
- Server-side Scripting
- Client-side Scripting
- Service Portal scripting
- Debugging
- Pro Tips
You'll learn how to configure and administer your instance and then move on to building strong user interfaces and creating powerful workflows. You'll also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. The book will serve as a guide to helping you understand how to improve and automate your business' workflow and processes.
By the end of this book, you will be able to successfully configur and manag ServiceNow.
What you will learn
Some familiarity with JavaScript and modern web technologies will help you get the maximum benefit from the book; however, no prior ServiceNow experience is required.
Table of Contents
Technical Specifications
Manufacturer
Packt Publishing
Height
23.5 cm
Length
19.1 cm
Width
2.2 cm
Weight
0.66 kg
Release date
20 June 2018
Shipping & Delivery
Your order is shipped from the USA and delivered to your door in South Africa in 10–20 working days. All items are fully tracked.
Returns & Exchanges
We offer a 30-day return window. If something isn't right, contact our support team and we'll make it right.
