Now That's Service That Sells!: The Art Of Managing The Sizzle

Picking up where Service That Sells! left off, this book is a must-have for full-service restaurant managers.
This restaurant management book begins where Pencom International’s best-selling Service That Sells! book ended. A joint effort between Pencom International and author T.J. Schier, this book is targeted to operators competing in today’s challenging economic times.
Created as a second “chapter” to Service That Sells!, this book addresses marketplace challenges that have occurred in the industry over the last decade. As guests become more savvy — and competition more fierce — Now That’s Service That Sells! leads hotel and restaurant managers of all types of operations to action-oriented concepts of better ways of “serve-us” (instead of just delivering traditional, generic service).
With solid steps to impact service at every turn — which dramatically increases sales — this book shows you how to:
1. Personalize the guest experience and eliminate cookie-cutter service
2. Nail “sizzle points” and wow every guest
3. Embrace the steps you can follow to make the magic come alive
4. Dramatically increase check averages, sales and profitability
…and truly set your operation apart!
Now That's Service That Sells! The Art of Managing the Sizzle. (book, 184 pgs)
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