Office Procedures for the 21st Century

Condition - Very Good

The item shows wear from consistent use but remains in good condition. It may arrive with damaged packaging or be repackaged.

Office Procedures for the 21st Century

• File management
• Time management
• Employment skills
• Basic financial forms
• Telephone techniques
• Problem solving
• Human relations
• Ethical behavior
• Technology and computer applications
• Helps students begin planning their job search and developing their resume and cover letter.
• Addresses technology through its references to the Internet, MS Office, Quick Tips and technology tips.
• Offers a flexible approach for those with access to different applications.
• Helps students think critically about ethical dilemmas and sharpen their decision-making skills.
• Concept Review and Reinforcement focuses on concept retention and includes: Review of Key Concepts, Key Terms, For Your Discussion.
• Review of Key Concepts, Key Terms, For Your Discussion.
• Building Your Office Skills develops job skills and includes: Exploring the Workplace: Activities; Developing Critical Thinking Skills: Problem Solving on the Job; Using the Web: Research Activities; Improving Your Writing Skills: Workshops.
• Exploring the Workplace: Activities; Developing Critical Thinking Skills: Problem Solving on the Job; Using the Web: Research Activities; Improving Your Writing Skills: Workshops.
• Simulation: In the Office at Supreme Appliances provides on-the-job experience and includes: functional skill builders, cumulative exercises and portfolio builders.
• functional skill builders, cumulative exercises and portfolio builders.
• Current office trends
• The green office
• Office politics
• e-Portfolios
• Displaying good manners
• Ordering supplies online
• Visitors and language barriers
• Complaining customers
• Steps for keying minutes
• Steps for PowerPoint 2007 and more!
• Develops attitudes and interpersonal skills that are in demand by employers.
• Moves chapter from the companion website into the core text.
• Moves chapter from the companion website into the core text.
• Includes a new icon for each type of exercise so students can see which exercises apply directly to them.
• Provides an opportunity to serve as a part-time intern and then as a full-time administrative assistant.
• Builds both functional and cumulative skills.
• Gives specific suggestions on how to build a portfolio from end-of-chapter assignments.