Quality Function Deployment and Lean-Six Sigma Applications in

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Quality Function Deployment and Lean-Six Sigma Applications in Public Health
- Format: Hardcover
- Pages: 250
- Published: 2010
- Available: April 2010
The purpose of this book is to introduce the concepts embedded in quality function deployment (QFD) and Lean-Six Sigma to help Public Health professionals implement quality improvement within their agencies. The tools and techniques of QFD and Lean-Six Sigma are designed to augment a robust PDCA or PDSA problem-solving process, not replace it. The tools and techniques of QFD and Lean-Six Sigma can help problem-solving teams by providing insight into customer needs and wants, design and development of customer-centric processes, and mapping value streams. Both QFD and Lean-Six Sigma focus on doing the most with the resources we have. Each of these megatools supports efforts to expand our community support programs and to increase the effectiveness of internal capacities. This dual external/internal focus offers an excellent partnership of quality improvement tools for Public Health. In this book the authors have modified the QFD process and Lean-Six Sigma methodology so they are aligned with the needs and differences in Public Health design and delivery of products and services. Where these modifications are present, they are explained so readers will understand the change from what might be seen in an industrial or healthcare application of the same

Country	USA
Binding	Hardcover
Brand	Brand: Quality Press
EAN	9780873897877
Edition	1
ISBN	0873897870
IsEligibleForTradeIn	1
Label	Quality Press
Manufacturer	Quality Press
NumberOfPages	224
PublicationDate	2010-04-29
Publisher	Quality Press
Studio	Quality Press
ReleaseDate	0000-00-00

Quality Function Deployment and Lean-Six Sigma Applications in Public Health

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