Seven Habits of Highly Effective Claim Professionals

In the vein of Stephen Covey’s “Seven Habits of Highly Effective People,” this book turns the spotlight on insurance adjusters and claim professionals, from “newbie” adjusters to the Senior Vice President of claims. What skills, attributes and qualities separate average and marginal claim professionals from the outstanding practitioners who command higher incomes and advancing job titles? This practical guide from a 40-year veteran of the claims industry and nationally known claim expert identifies seven specific attributes. Each chapter discussing an attribute also includes specific action steps for claim professionals to implement in their work lives in order to position themselves for career success.