TQM Simplified: A Practical Guide

Master the priciples of TQM to assure your organization's success in today's ever-changing, super-competitive global marketplace. The Second Edition of TQM Simplified, by James H. Saylor, demystifies TQM and gives you the know-how to apply the latest TQM tools and techniques to achieve continuous improvement and total customer satisfaction. Whether you manage a small or large company in a manufacturing or service industry, you will learn how to build an enterprise-wide commitment to quality. . .develop state-of-the-art leadership skills. . .form, build and improve teamwork. . .improve quality continuously. . .conduct effective meetings. . .and make TQM a permanent part of your company's culture. You also get all-new material on ISO-9000, re-engineering and metrics to further enhance your TQM skills.