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Health, Fitness & Dieting

Exercise & Fitness

Where Did That Member Go? Rediscovering the Lost Art of Member Service

Condition: USED (All books are in used condition)

Condition - Very Good
The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts/accessories or bundled items.

Where Did That Member Go? Rediscovering the Lost Art of Member Service

More has changed in the fitness industry during the last several years than during the last 30 years. Maturing markets (defined as more clubs crowding into already crowded competitive rings), the flat economy, the advent of the low-priced value club, and a much more sophisticated consumer have all combined to force the fitness business owner to change now or fail and leave room for owners who are willing to grasp the new reality. In this ground-breaking book, renowned fitness industry expert Thomas Plummer helps club owners and managers rediscover the lost art of member service, as he examines how to help move toward building a business that retains its clients through the creation of legendary customer service.
Country USA
Manufacturer Healthy Learning
Binding Paperback
UnitCount 1
EANs 9781606791011
ReleaseDate 0000-00-00

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