The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

Permission Marketing: Turning Strangers into Friends and Friends into Customers (A Gift for Marketers)

The Harvard Business Review Sales Management Handbook: How to Lead High-Performing Sales Teams (HBR Handbooks)

Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone

The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice

What Should We Do?: How to Win Clients, Double Profit & Grow Your Home Service Sales

The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets -- Your Customers

Million-Dollar Financial Services Practice

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions

Broken Windows, Broken Business: The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards