Customer Relationship Management: Concept, Strategy, and Tools (Springer Texts in Business and Economics)
| Country | USA |
| Brand | Jossey-Bass |
| Manufacturer | Jossey-Bass |
| Binding | Paperback |
| ItemPartNumber | Illustrations |
| ReleaseDate | 2004-03-19 |
| UnitCount | 1 |
| EANs | 9780787969219 |